Business Process Management (BPM) workflows implemented in QFlow’s Enterprise Content Services Platform (CSP) automate repeatable, day-to-day tasks.  Workflow helps organizations streamline processes such as case management, contract management, accounts payable, and more.

Workflows accelerate how work gets done by routing information to the right person at the right time through user-defined rules and actions.  Q-Action® allows your employees to build new workflows without coding, empowering them to participate directly in designing business solutions, rather than forcing them to write requirements and hand those requirements over to IT.

Your business processes are great candidates for automation if they require consistency across the organization, are repeatable, and need to be error free, every time.  Q-Action’s process automation capabilities help streamline your critical processes, improving efficiency and empowering your users to focus on high-value interactions rather than monotonous work.

Fully connected automation

Q-Action® is a Content Services Platform (CSP) designed to leverage existing systems by connecting and consolidating content and data from across various repositories, applications, and cloud environments.  Q-Action® Business Process Management is agile and highly scalable, seamlessly integrating with your IT infrastructure and existing systems. It’s built for collaborative environments with multiple users to work off of a single interconnected repository.

But what does this mean for your organization? If your goal is digital transformation, Q-Action® will help you reach your goal.  Even if you have a mature ECM implementation, enormous amounts of critical content may hide in information silos across the enterprise, in applications, email inboxes, network drives and file-sharing tools. As a result, employees waste time looking in multiple systems in an attempt to see the whole picture, or fail to see the whole picture, while service suffers.  Q-Action® allows you establish an information strategy that delivers your content to the right people, at the right time, right where they need it.

With Q-Action® as the “glue” connecting everything, your organization can choose the right applications and components to meet your specific business needs.  Harness information no matter where your content resides; flow it into workflow and case management to drive critical business processes and casework; display it within the context of core business applications where employees are already working; and securely share it with others, both inside and outside the company on desktops, laptops and mobile devices, anywhere across the globe.

Automate at scale

Do more with less by deploying “hands off” processing, while expertly managing cases and exceptions.

Create consistent customer experiences

Deliver consistent, transparent experiences with a framework for creating standardized workflows that can be reused across the organization.

Achieve flexible workflow styles

Seamlessly blend structured processes and unstructured case management into a seamless workflow to ensure smooth operations.

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Summary of Benefits

Integrated process and case management

Consolidate and standardize task work for easier prioritization. Combine process-centric and case-centric work in repeatable business workflows to meet wider enterprise needs.

Distribute workloads

During peak processing, manage workloads and eliminate process bottlenecks by distributing work across teams and routing work to process overflow groups, all on the fly without coding.

Improved customer service

Expedite client engagement by providing workflow participants and case workers with access to systems, information and analytics. Speed transactional workflows and case resolutions.

Enhanced decision making

Use built-in visibility and analytics to identify the best actions to resolve cases quickly and improve collaboration between IT and business teams.

Manageable initial startup costs

Start projects small with low startup costs and a subscription-based consumption model, then grow and scale smoothly from initial project to enterprise-wide program.

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