Automated Workflows Transform Your Office into a Powerhouse.

Most workplaces have a number of repeatable day-to-day tasks that are necessary, but also time-consuming, mundane, and prone to human error. Think case management, contract management, account payable, records management, claims processing…the list goes on.

Q-Action®  Business Process Management (BPM) allows you to organize and automate those tasks using workflows. Workflows accelerate how work gets done by routing information to the right person at the right time through custom tailored rules and actions. 

Your business processes are great candidates for automated workflows if:

  • They require consistency over time and across the organization
  • They are repeatable
  • They need to be error free, every time.  

Even if you have a mature ECM implementation, enormous amounts of critical content may hide in information silos across the enterprise in applications, email inboxes, network drives and file-sharing tools. As a result, employees waste time looking in multiple systems in an attempt to see the whole picture, or fail to see the whole picture altogether. As a result, service suffers.

Q-Action’s process automation capabilities help streamline your critical processes, improving efficiency and empowering your users to focus on high-value interactions rather than monotonous work.

What Can You Do With Business Process Management?

Automate at scale

Do more with less by deploying “hands off” processing, while expertly managing cases and exceptions.

Create consistent customer experiences

Deliver consistent, transparent experiences with standardized workflows.

Achieve flexible workflow styles

Seamlessly blend structured processes and unstructured case management into a seamless workflow.

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Q-Action® is Different from Other Content Services Platforms

“Executives say the top benefits of digital transformation are improved operational efficiency (40%), faster time to market (36%) and the ability to meet customer expectations (35%).” (source)

Q-Action® Business Process Management is agile and highly scalable, seamlessly integrating with your IT infrastructure and existing systems. It’s built for collaborative environments with multiple users, letting them from a single interconnected repository.

But what does this mean for your organization? If your goal is digital transformation, Q-Action® will help you reach your goal. 

With Q-Action® as the “glue” connecting everything, your organization can choose the right applications and components to meet your specific business needs:

  • Harness information no matter where your content resides
  • Flow it into workflow and case management to drive critical business processes and casework
  • Display it within the context of core business applications where employees are already working
  • Securely share it with others, both inside and outside the company, on any device, anywhere across the globe

With Business Process Management, You Can Also…

Distribute workloads

During peak processing, manage workloads and eliminate process bottlenecks by distributing work across teams and routing work to process overflow groups, all on the fly without coding.

Improve customer service

Expedite client engagement by providing workflow participants and case workers with access to systems, information and analytics. Speed transactional workflows and case resolutions.

Enhance decision making

Use built-in visibility and analytics to identify the best actions to resolve cases quickly and improve collaboration between IT and business teams.

Rein in startup costs

Start with smaller projects that have lower startup costs. A subscription-based consumption model allows you to grow and scale smoothly from initial project to enterprise-wide program.